Last updated: May 26, 2026
Susan B Strong respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit susan-b-strong.com, browse our handmade products, request a custom design, subscribe for updates, or place an order through our shop.
Information we collect
We collect information you choose to provide, such as your name, email address, phone number, billing address, shipping address, order notes, custom design details, preferred colors, product choices, and any message you send to us.
If you create an account, place an order, leave a review or comment, or contact us for support, WordPress and WooCommerce may store information needed to provide those features.
We may also collect basic technical information automatically, such as your IP address, browser type, device information, pages visited, cookies, and similar data used for site security, performance, fraud prevention, analytics, and shopping cart functionality.
How we use your information
We use your information to process and manage orders, prepare handmade items, ship products, respond to questions, manage custom design requests, provide customer support, send order updates, prevent fraud, maintain site security, improve the website, and comply with legal or tax requirements.
If you subscribe to shop updates or email marketing, we may use your email address to send news about new handmade products, custom design availability, discounts, or store updates. You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.
Orders, payments, and shipping
When you place an order, WooCommerce may collect checkout information such as your name, email address, phone number, billing address, shipping address, cart contents, order total, and order notes.
Payment details are processed by the payment provider enabled on the website, such as WooPayments, Stripe, PayPal, or another secure payment service. We do not intentionally store full credit card numbers on our website.
Shipping information may be shared with shipping carriers or fulfillment services only as needed to deliver your order, provide tracking, and resolve delivery issues.
Custom design requests
If you submit a custom design request, we may collect your name, email address, product type, preferred colors, design notes, and any other details you provide. We use this information to review your idea, communicate with you, prepare a quote or design plan, and complete your custom order if you choose to continue.
Cookies and site technology
Our website may use cookies and similar technologies to keep items in your cart, remember preferences, support login sessions, protect the site, improve performance, and understand how visitors use the website.
You can control cookies through your browser settings. If you disable cookies, some parts of the shop, cart, checkout, account login, or product browsing experience may not work correctly.
Who we share information with
We do not sell your personal information. We may share information only when needed to operate the website and business, including with service providers that help with hosting, WordPress, WooCommerce, payment processing, email delivery, shipping, security, spam protection, analytics, backups, and customer support.
We may also share information if required by law, to protect our rights, to prevent fraud or abuse, or to respond to a lawful request from authorities.
How long we keep information
We keep order and customer information for as long as needed to provide service, handle refunds or support, maintain business records, comply with tax or accounting rules, and protect against fraud. Custom design messages and support requests may be kept as long as needed to complete the request and maintain customer service records.
Your choices and rights
You may contact us to ask for access to, correction of, or deletion of personal information we hold about you, subject to records we must keep for legal, tax, security, or legitimate business reasons.
You may unsubscribe from marketing emails at any time. You may also disable cookies in your browser settings, although this may affect the website experience.
Security
We take reasonable steps to protect information submitted through the website. No website, email, or online service can be guaranteed to be completely secure, so please avoid sending sensitive personal information through general contact or custom request forms.
Children’s privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us so we can review and remove it if appropriate.
Changes to this policy
We may update this Privacy Policy from time to time. When we make changes, we will update the date at the top of this page.
Contact us
If you have questions about this Privacy Policy or your personal information, contact Susan B Strong through the contact options on this website or by email at susan-b-strong@hotmail.com.